I've spent fifteen years leading
design and product teams — R/GA, Amazon, Google, and now Capital One.
Five years ago I became a volunteer EMT.
The two jobs have more in common
than you'd think. Both reward people who can stay clear-headed when
everyone around them is not. Both punish leaders who don't have a
framework for it.
What I'm working out here — what the back of an ambulance taught me about
leading a team, and the best method to apply those lessons to the corporate world.